Terms and Conditions of Delivery and Payment
We accept all major credit and debit cards: VISA, MasterCard, AMEX and Discover.
As soon as you complete filling in your credit card or debit card details and press the “Complete Your Order” button, the information is transmitted to our Billing Department to be checked. Once the payment is confirmed, your order is processed and can be shipped out right away.
You will also receive a confirmation email by which we will inform you whether your order has been approved or not. Finally, you will be emailed about the date of shipping.
If you happened to not receive a confirmation email, please contact our Customer Support Center at:
+1 312 757 1974(Customer service departament)
+1 312 489 8168(Sales departament)
All of our orders are shipped securely by Registered Airmail. In order to guarantee delivery, all orders are delivered by a courier, therefore, we require your signature. The estimated time of arrival is between 12 and 16 business days (business days do not include weekends and national holidays).
The shipping fee includes handling and insurance.
We do our best to minimize the delivery time and in most cases our customers receive their orders earlier than expected.
Some delays may occur due to circumstances that are not in our control, such as; customs delay, long holidays, international holidays (as some products are sent from overseas), etc.
Your complete satisfaction is our ultimate goal and we always try to provide the highest level of service possible. If there is a problem with your order, please start by contacting Customer Support immediately OR click here to send us an email. Please provide as much information as you can about the problem, including your order number, e-mail address and a phone number at which you can be reached. A Customer Support Agent will respond to your request as quickly as possible.
Tracking numbers are available upon request via phone, e-mail or live-chat. Please note that tracking information is available between 4 to 6 days after placing your order. Orders can be tracked via www.USPS.com (for USA customers).